Review: Wins and Lessons for the Week

By | Attitude, Blogpost, habits | No Comments

Can you believe it is another week?

Where did the weeks go? They just go so quick. They fly through.

So, what are you up to for this amazing weekend?

Once again, Finish it Fridays is a good time to stop and recall what have you done for the week. What are some of the wins that you’ve achieved? What’s some of the lessons, some of the aha! moments that you have achieved throughout this week?

We’ve just launched a new segment in our Tribe called “Ask Shorty.”

So, what is it exactly about? “Ask Shorty ” is an opportunity where clients get to just throw questions in. It’s an opportunity where clients can just, you know, ask questions within our closed Facebook group. If some things come up and you’re not sure what to do or you just want to discuss or ask about something, all you’ve got to do is just put a question out there.

What we did today is to just recap all the conversations that I’ve had with clients over this week. And just a recap of some of the amazing wins and important lessons that we’ve had within the Tribe.

And it’s so good, just to review each of those conversations. Just a review of what were some of the wins that we’ve had with clients over the week.

Even when you think you’ve had a pretty uneventful week, you’ll be amazed when you go back and list all the wins and lessons you’ve learned throughout the week.

We literally wrote a four page of all the wins that some of our amazing clients have had over the week. I truly acknowledge their hard work, their dedication and their commitment. So, go Tribe!

So, what are your wins? What are your lessons for this week?

It’s a good time to reflect, good time to take note and go – “Hmm… what have you achieved this week? The things that you are most proud of? What are the wins? Are there instances wherein you can just stop and celebrate and be grateful for?”

Because, when we can stop and celebrate – stop and smell those roses – it’s nice to acknowledge the hard work, the dedication, the commitment that you’ve done this week.

So, I’d love to hear. Make a comment below of some of your wins, some of your lessons throughout this week. And have a wonderful, safe weekend.

How Engaged Are You?

By | Attitude, Blogpost, challenges, Food for thought, habits, mindset | No Comments

It is another week! And we are on our way again to face new challenges, learn from them and share whatever it is that we know will help us in the future.

So, today I want to share with you about ENGAGEMENT.

How engaged are you? How engaged are you in what you do and what you learn?

Engage with People with the same Goal

Little story to segway this into this quick little topic today. A number of years ago, I was fortunate enough to help out the Rich Dad Crew, Robert Kiyosaki.

I was up in a live event up in the Gold Coast. Gosh! This was close to 15, 16 years ago – and, I looked around and these people are coming in time and time again to learn and to grow.

And I start to question these people – so, what have you done between these courses? What have you done between then and now? And you could see, you could hear the blankness.

So what we did, what I actually did is I formed a relationship with nine other people who are actually from Sydney, but they are up at Gold Coast for this event. And we formed a “Master Mind” group.

From that Master Mind group, we met for – I think it was close to three years every single fortnight – and we implemented our learnings. We implemented what we’re taught, what we learnt from previous courses, from books, from what we discovered throughout the fortnight.

And being held accountable to a group was so powerful. Knowing that you had to report in what you were going to do over the last fortnight, which is huge. So much different from, I guess, going one on one.

The whole group environment where you had ten people around looking at you going – “hey, dude! You’re committed to this? What happened? What worked?” This somehow led me to fast forward to today.

What’s next?

“How engaged are you?” That question has kept me thinking what my next step would be and how I can make it meaningful. So, we read books, we attend courses, we were taking programs. But what do you do? What’s your strategy to maintain your own engagement? How do you maintain your own engagement?

What do you do once you read a book? Do you just go – “Ah, that was nice!”, then put it back in the shelf and away you go? Or do you actually take notes and do you highlight, and you go write this next month I’m going to implement X?

What do you do about your courses? What do you do about podcasts? How do you implement the material? Because, knowledge is great. Knowledge is fantastic. But unless you have the implementation of that knowledge, it’s just knowledge.

And so, I’m going to ask you guys today. How are you maintaining your engagement? How do you ensure that you are engaged in what you do? And how do you ensure that you take that engagement, and you take action?

So, there we go! How engaged are you in what you do and what you learned?

I’d love to hear your thoughts. I’d love to hear your comments. Comment below on how you keep engaged and looking forward to speaking to you soon.

The Power of Asking the Right Questions

By | challenges, Food for thought, habits, mindset | No Comments

Well, another week has done and dusted.

How’s your week been? What’s been some of the highlights? What’s been some of the things you’ve achieved through-out the week?

Let’s just check in and review what key lessons and key wins we want to share with everyone.

This week, it’s all about the different flavors and theme of QUESTIONS.

Now, I’m a strong believer of the quality of questions is equals the quality of your results and therefore the quality of your life. So, what questions are you asking on a daily basis? Not just to your clients, your customers, your team, but to yourself.

If you are not the type to ask yourself questions, start now. Make it a habit to ask questions – in your personal life, at work, and especially in business – keep asking questions.

When you start asking questions, you will find out if the current situation or status can be improved. You can see the areas that still need some work. And you will see opportunities in places that you have not noticed before.

Now that you know what asking questions can do to improve your situation, you know that there’s no limit to the questions that you can ask yourself. But in order to see results – you need to be asking the right questions. So how do you know if you are asking the RIGHT questions?

There’s a series of 12 questions that we go through each and every time when we review and set some accountability, ownership over responsibility with the team. Here are some of them to help you reflect on the current state of your business:

  • Do you have the right resources?
  • Do you have the right ‘why’?
  • Do you have the right commitment?
  • What has worked?
  • What hasn’t worked?
  • What are some of the key lessons?
  • What are some of the things we need to be doing differently next week?

After going through all these, ask yourself – what questions do you ask yourself on a regular basis? Now, we can go many different ways and many different avenues from this – the whole “why,” right?

“Why are we doing this? Why are we doing that?

I’d like to know – what are some of the most powerful questions that you’ve asked on yourself and you’ve asked of others in the past?

So, what are some of your wins and lessons throughout the week, and what are some of your questions.

How to Turn Complex Skills into Progressive Skills

By | Attitude, Blogpost, excellence, Food for thought, management | One Comment

Welcome to another edition of Monday Magic Moments!

I’m writing this down as I head off into basketball and I thought I should share something around what we can actually learn from basketball.

So, I’ve never actually played basketball myself. I have always been active and interested in sports but of all the sports I tried, basketball never made the list. As I was growing up, I was all about water polo, swimming and surfing – and all that kind of stuff. But now that the youngsters are playing basketball, we’re going to actually learn about basketball.

Basketball, for me, is all about starting from scratch. As I have observed in the past, the sport taught me different things – you don’t just pass like, you don’t just keep the ball to yourself…you have to pass it to your teammates. It’s all about teamwork.

When you play basketball, everyone in the team has a role to play. Each member is important and have equal opportunity to contribute to the team. The ball gets passed around to different members of the team until the team scores. It is not a one-man show. Regardless of how good you are, if the rest of the team do not contribute, the team will most definitely lose the game.

And it’s also about, I guess, looking at different set of skills right? So, we start off breaking the complex skills down into really basics and we build upon that. I mean, what makes a good player? In basketball you need to learn first how to dribble the ball, how to shoot, and then improve on those skills.

It’s so good to see, so good to watch how it actually breaks down a technical skill into a progressive skill.  And taking some key learning and key lessons of those coaching skills on their other competitions. It’s all about learning and improving on those skills.

So, if you got a complex skill – this is where we can actually learn and implement into our business, into your own personal lives. If you got a complex skill, breaking it down into bite size pieces and developing those skills and the progressiveness along the way.

Short and sweet right?

There you go! Hopefully you’ve taken something from that. What’s the skill that you need to start to break down and to work through progressively?

I’d love to hear your thought by putting your comments below.

Turning Challenges into Opportunities

By | Attitude, Blogpost, challenges, Food for thought, Goals, habits, mindset, opportunities | No Comments

Friday’s has totally given another meaning to my week and I hope the same goes for you. Fridays has been a great opportunity for me to review the week, and use these realizations to help me face the next week with a fresh mindset.

So, what’s been happening? What’s been some of the wins, some successes, some lessons along the way? Here in Sydney town, it’s a beautiful sunny day out there today. It’s watering hot! Hopefully you’ve got the beach and cool off throughout the day.

Again, Finish it Fridays is a great way to review the week. What’s been some of the wins? What’s been some of the lessons? Love to hear those wins and those lessons. Comment below, and yeah, let’s see how you’ve gone.

Lesson 1: Keep Challenging Yourself

Now, looking at a good lesson from this morning’s training session. I’m training up for our next event, which is coming up in February, which is the Tarawera Ultra Marathon. It’s a 100k in Rotorua in New Zealand, and that’s in February.

So, training up and back on the stairs, Coogee death stairs – so to speak. It’s about 200 plus stairs there, and I’m training with this mate this morning.

As I was doing 10 steps and was up to my 9th set – about to stop on my 10th – and I suddenly noticed that he has just got on to his 4th of his set. Anyway, he’s obviously gone through some ups and downs at the moment, through some challenges.

Instinctively, I looked back at him and said, “Mate, alright! Last set! Here are the rules. There’s no walking and we’ve got to go to the top. And you got to lead the way.

And he goes, “Yeah! You’re on.

Then I said, “If we walk, we’re going to do another set.

He goes, “DONE!

Then, what happened was, in previous set – I’ve gone halfway and have a little bit of walk, and go again, and so forth, and so forth. This last set was a game changer. What happened was that he obviously made through that whole 200 plus stairs without walking, and he lead the way.

And I said, “What a great metaphor in life.

  1. You knew the rules that you need to be playing by.
  2. You finished it and you completed it to the end.
  3. There was no walking, you jogged it all the way.
  4. You led the pack.

Lesson 2: Learn from Your Challenges

I finally said to him, take those lessons now into your day, into your week – and watch what happens. And now, this is where exercise can draw upon so many amazing lessons that we can utilize in our own life.

You know, that little self-talk that the challenges, you know – working by yourself or working with your mate, or working in a group. Always different components, we can take a lot of those lessons into your day to day, into your business life.

So there we go, some lessons learned from training this morning. What’s been some of your wins? What’s been some of your lessons?

Love to hear your thought. Please comment below and looking forward to speaking to your soon.

Motivation is NOT Enough

By | Attitude, Blogpost, Food for thought, Goals, inspirations, mindset | No Comments

It’s Monday! A new opportunity to start our week right.

Nice and wet outside, but hey, it doesn’t hold you back from achieving what you want to achieve for the week.

So, Monday Magic Moments, opportunity to really start the week fresh. Start the week with some excitement. Start the week with some clarity, direction and some focus.

Motivation is NOT Enough

So I often I hear – “Yeah, I just want to be motivated. I just want to get more motivation. I just want have someone motivate me.”

All well and good! You know you can watch the videos, you can listen to the music, you can listen to the personal development stuff – but that’s going to give you a quick fix.

Those things can only give you a little electric shock. That’s going to give you the little thing that’s gonna jump start you. But that’s not enough to keep you going.

Coming up tomorrow and Wednesday, we have what we call out GoalsTribe Intensive which will bring all our clients together for two days to work on themselves and also on their business. To really get re-focus, re-strategize and really get clarity of where the next quarter needs to be.

What comes after Motivation?

What happens is that the motivation where they get really excited to come to this event is fantastic – they leave really pumped. But what happens next is so crucial, and there are two components in relations to utilizing that motivation and how do you actually make it everlasting. And there are two key components.

One is obviously having really clear goals that you actually working towards. That will enable you to maintain your motivation.

What are your goals? Are they specific? Are they measurable? Are they attainable? Are they relevant? Are they time orientated?

We know the SMART principle! That’s one component.

And the other component is, are they compelling enough? – “What is your why?”

When we have the clear, concise goals and we have the why – that is going to maintain the motivation. That’s going to maintain our drive. That’s going to maintain us moving forward to actually achieving what we want to achieve.

That’s why motivation is not enough, but having clear, concise goals and having your why – enables you to really instill that motivation day in and day out.

There we go! Monday Magic Moment. Love to hear what your goals are maybe? Or what is your why?

Love to hear! Comment below and looking forward to speaking to you soon.

Achieve Your Goals Through Focus

By | Attitude, Blogpost, challenges, Goals, mindset | No Comments

Oh my goodness!

Where has these weeks gone? It is flying throughout the moment. Can you believe it, next thing we know the year’s over.

So, I think there’s only around about five more weeks to go before the big man comes down the chimney. I hope you got your stockings ready to go out and all the lovely decorations.

I can’t believe the other day, when I was in the shops, I saw the Christmas decorations ready to go out already. Can you believe it? Absolutely amazing.

Finish it Fridays is a great opportunity to review the week of the wins that you’ve had, and also the lessons you’ve had throughout the week. It’s a great time to stop, reflect and go through the four (4) debriefing questions that I always recommend clients to go through.

Let’s Review

So firstly, what has worked for you for this week? What has been some of the wins? What are you most proud of throughout this week?

Secondly, what are the challenges? What’s some of the things that you’ve not finished? What’s been some of the setbacks?

Third one is, what are the key lessons? What have you learned from this week? And finally, what do you need to be doing next week?

Going through those four (4) debriefing questions enables you to really stop, reflect and go – “You know what? Yeah, let’s acknowledge yourself, let’s acknowledge the team – of what’s happened throughout the week.”

Aside from the four debriefing questions, it’s also good to consider and review these three components:

  1. What are some of the things that you know, we may be a little bit stuck on?
  2. How can we enroll others to assist and move through those process?
  3. And lastly, and the most obvious is, LESSONS.

This is a great point! How do we learn from our wins, setbacks and so forth – to then do some of the things a little bit differently for the next week.

What are your lessons this week?

Some of the lessons I want to share with you of what I’ve learned this week is how I love the lesson that exercise gives me. This is why I do some of these crazy runs, right?

Exercise gives me some amazing lessons personally and also for life in general. So, as you may or may not know I do these crazy runs – I just finished a 250 kilometer run through the Simpson Desert for over six (6) days. Crazy stuff!

And now I’m training for our next race. It’s a 100K run in Rotorua, in New Zealand coming up on February next year. So I’m back on this training plan – and the other day I was with a mate, Jason, and we were going up Coogee Stairs. And for those who know it, South Coogee Stairs are amazing, right? There are about 222 stairs there, it’s fantastic! When you get to the half-way, you think you’re already there and you’re only half-way right?

So, we’re going up and down, and we’re doing this set of stairs. And on the second last set, what happened was – while I was going up, a thought came into my mind. And that thought led me down a rabbit-hole.

I was thinking of too many things at once – things that I had to do, unfinished work that I had to complete, which were completely unrelated to what I was doing at that very moment. I was so caught up with other things that I lost my focus and forgot what I was supposed to be doing.

The next thing I know, I looked up and Jason was already about 15-20 meters in front. I was just there, then suddenly my thought process was just completely down this rabbit-hole of this and that – and then what I need to do and this and that.

The moment I got to the top, I said to him, “Mate! That was like, I went down a complete rabbit hole!”

And he was like, “Yeah, I was just about to shout out to you what actually happened. Where were you? Where was your head?” Because he could see me going down this rabbit-hole.

It made me realize how quickly I, and obviously talking to clients and the others out there – how quickly we can go down the rabbit-holes in life.

How quickly we can, you know, by a shiny ball or a thought – can take us off the path, can take us off focus, and can take us off where we really need to be.

And so, what I did – I did a massive awareness around how quickly our mind can shift us into different thoughts and different avenues.

With that, a new realization came – when we came around and did our last lap – I have to stay true to the intention of what I needed to do. Stay true to the focus of where I need to go – that is, to get up those stairs. And when we got up to that last set, I was side by side with Jason, and he goes, “Welcome back!”

Focus: Why is it important?

And so, the lesson is – when we’re doing a task, when we’re doing an activity, obviously, keep the focus of the outcome. Keep the intention of why you’re doing the task. Keep the focus of, “this is why we’re doing it, this is how we’re doing it and this is what we’re doing.”

When we stay true to that focus, when we stay true to that intention – you get the results so much quicker. Rather than going down the rabbit-holes, rather than going the shiny balls – and this is a massive lesson that we had throughout the day. And this is the power of getting out there and reviewing your week.

So, what are your wins? What are some your successes? What are some of your lessons throughout the week?

Love to hear your thoughts. Comment below and share how you keep focus and achieve your goals in life and in your career.

A Mindful Approach For Mortgage Brokers

By | Blogpost, Goals

How tight is your bond with your customers?

As a mortgage broker, your success is influenced by people’s desires to shop around for the best deals, and by customer retention. In today’s information-rich market, consumers don’t feel obligated to do repeat business with the same mortgage broker if they can get a better deal elsewhere.

However – a lower rate isn’t everything. The experience is everything.

The Value of Customer Experience

When you look at statistics of how customers perceive their banking experiences, the numbers are quite sobering:

  • Nearly ⅔ are dissatisfied with their banking experience.
  • ⅔ are frustrated with communicating with their banks (for example, automated customer service that makes them feel like they must jump through flaming hoops in order to speak to a live person).
  • More than 50% dislike the inconvenience of not being able to access information via their preferred communication channel.

It’s not surprising, then, that retention rate is low and customers will comparison-shop at every opportunity. Getting into the minds of your customers can help you better serve and retain them. Every customer has a different background and more importantly, a different money mindset.

The old mortgage model used to be: if you have (x) in your portfolio and your assets are valued at (y), you automatically qualify for (z) amount.

But today, things are different. This model doesn’t consider that there are many ways that people think about, manage, and use their money. Knowing your customer’s money mindset helps you give them the best experience possible.

Different Customer Types

Money is more than just a means of exchange. It’s part of an individual’s identity and determines how much risk an individual is willing to take, whether they are more apt to follow their gut or their spreadsheet, whether they are ‘savers’ or ‘spenders’ and how a big purchase like a home fits into their life’s goals.

  1. Achievers love to feel in control and prepared for the future. They have a specific budget, clearly defined goals, and they are rigorous in sticking to the budget. Long-term financial goals are important to them. They will appreciate advice on how to maximise their returns, and are typically ideal candidates for creating a real estate investment portfolio.
  2. Intuitives are intuitive money handlers. They are less interested in guidance from mortgage professionals (often eyeing bankers with great suspicion). Intuitives are dedicated savers, conscious value shoppers. They understand the value of trade-offs such as buying a smaller home so that they are not house-poor and can spend money on things that matter to them. They value a direct and no-nonsense approach without any hidden surprises.
  3. Balancers look to get the best deal, and they are conservative with their financial plan. Balancers are cautious and risk-averse. They will exhaustively comparison-shop in order to save money. They are faithful savers and value mortgage services that give them the most value for their money. Balancers appreciate knowing all of the options available to them and need to have those options presented clearly upfront.
  4. Experiencers put lifestyle first. They are impulsive, prone to splurging on experiences such as travel. If a home buying opportunity presents itself they don’t hesitate to jump on it, even if it means paying higher interest rates. They will see a villa in Tuscany and call their banker immediately. A mortgage broker will satisfy this customer by making it as easy as possible for them to make a purchase. The Experiencer is willing to pay more for the convenience and immediate gratification.

Now that you know the types of money mindsets, ask open-ended questions to help you identify each customer’s money type, including their values, needs, expectations, money behaviors, and goals/desires.

This will help you avoid one-size-fits-all mortgage solely based on income. Customers will appreciate this approach, and will be more likely to do repeat business with you and give you glowing references!

The Power of Outsourcing

By | Blogpost, excellence, Goals, management | No Comments

Today I want to share about the power of outsourcing.

What is outsourcing?

By definition, outsourcing is the practice of having certain job functions done outside a company instead of having an in-house department or employee handle them; functions can be outsourced to either a company or an individual.

We’ve been outsourcing now for a number of years and we’ve got an amazing team.  We’ve got about ten on our team that we outsource and work closely with.

Just this morning we had our team meeting which is pretty cool, when you got people around the world jumping on and finding out the wins of week – what’s working and how we can improve the business.

So, it’s a powerful opportunity – OUTSOURCING.

What I find is that, people obviously want to outsource and they want to increase their profitability, increase their cash flow.  And also, just get rid of all that stuff.

So, we know that there’s a need. And we know that outsourcing needs are just going through the roof. The scales and numbers of the infiltration of outsourcing – the power of outsourcing is quite phenomenal.

But how do you do it? What are the steps? What’s the process?

How do we go in and not be burned and how do we actually really get great work done?

Outsourcing as a Powerful Opportunity

So here’s a little thing. I’ve got a little webinar and it’s a training webinar to take you through the seven (7) steps of outsourcing to really show you how to scale, profit and really leverage your team through outsourcing.

So if you want to jump on, all you really need to do is just type in below “I’M IN.” And I’ll send you the link to register for the training webinar.

Because the reason being is, if I could show you the ways to really work on your own genius and outsource the rest – the profitability is huge. You will learn to focus on the things that you love, so therefore you can start to generate more things. And you can start to dish off and delegate everything else.

And I know that we’re working with our clients when I actually get to do this – the revenue goes up. The profitability goes up. They save more.

The team actually enjoys more because they are not bugged down into the day to day stuff.

So I’m going to take you through the seven (7) steps to outsourcing. Simply comment below “I’M IN,” and I will send you through the details.

There you go! The power of outsourcing to really help you scale, become more profitable and leverage your team.

Making Big Decisions in Business

By | Attitude, challenges, mindset | No Comments

Someone said to me the other day, “you know what? There are only a few weeks until Christmas.

Can you believe it!? Things probably shorten them. So hopefully we’ll be seeing, maybe not hopefully seeing those Christmas decorations out shortly.

Let’s take this opportunity again to review your week. Always here at the Tribe, we take stuff and look at what’s been some of the wins and some of the lessons. What are the things that we’re proud of? Some of the things, well you know, maybe a little bit outstanding? What are the key lessons along the way?

So, what has been some of the wins and some of the lessons that you’ve achieved this week? I’d love to hear what are you most proud of. What are the aha! moments you have learned along the way?

One of the things that we go through with our clients is how to actually make the big decisions in their business.

I just shot a cool little video in our group called “The Real Estate Tribe” on this topic, and if you want to find out more about this video – just comment below “Tribe” and I’ll send you the link to this awesome little group.

Start Making Big Decisions

So often we get in a crossroad and we get confused. We get at a rabbit hole of “how do we make these big decisions?” You know, we get so ingrained in the rabbit hole and we can’t see the light – we can’t see the goal post, we can’t see the light at the end of the forest.

It is easy for us to make small decisions like what to eat. We often do not give it a lot of thought, but we get stumped when making major decisions – be it personal, or business. We get stuck in a limbo for weeks or even months.

And this video, what I did is show people how to actually walk you through that process of making the big decisions.

So, I’m happy to share the video with you. Just simply type-in ‘Tribe’ below and I’ll add you to our cool little Tribe that shares some of these great little tools and techniques.

So, what are some of your wins? What are some of your lessons throughout this week? Love to hear your thoughts, love to hear your comments.

There you go! Short but sweet.