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Five Reasons Why Outsourcing Fails

By | Blogpost, challenges, Entrepreneurship, Food for thought, Goals, Human resources, Leadership, management, outsourcing, stress, Success | No Comments

Why Business Owners Fail When Outsourcing Tasks

Your goals are set. You are now ready to grow your business. You have decided to take the outsourcing path to help you reach your business goals. Once you have outsourced those specific tasks, it should be smooth sailing from there, right?

Hi, I’m James Short. As you already know by now, I always encourage entrepreneurs to outsource if they want to have that edge over their competitors. But over the years, I found out that some businesses still do not experience significant growth even after outsourcing. What went wrong and what could have been done? With that said, I’m going to share with you five (5) reasons why business owners fail when it comes to outsourcing those tasks.

They Don’t Have a Clear and Effective Plan

Just like anything in business, we need to have a plan that outlines what your needs and requirements are. This is no different when it comes to outsourcing. Plan out which tasks need to be prioritized. Be specific and detailed in what exactly do you want to accomplish with the given task.

Choosing the Right Outsourcing Partner

Just like with any partnerships, we need to do the due diligence to ensure you’re partnering with the right type of outsourcing partner. Do your research before partnering up with an outsourcing firm or a freelancer. Ask other business owners for feedback on what their business relationship is like with the firm or individual. That way, you can get a good idea if the firm or individual is the right one for your plans and goals.

Too Much Too Soon

Giving your outsourcing team too much too soon and thinking that it’s just going to magically all get done. Outsourcing tasks is a learning process for both you and the outsourcing team. The team needs a bit of time to figure out the most efficient way to do their appointed tasks. Give them that time and you will reap the benefits.

Set and Forget

So many times, I hear business owners just set their outsourcing team on their way but without any follow-up and without any directions, no difference to a team onshore. You’ve got to manage them similarly. Set up regular meetings with the team to check up on progress as well as to get feedback.

Lack of Communication

This is where business owners fall down when it comes to outsourcing. Ensure that you are constantly in touch with your team. There is absolutely no reason not to do this since today’s communication is so much easier and accessible.

So those are the five (5) main reasons why outsourcing fails when it comes to those business owners wanting to outsource.

I’m James Short, looking forward to speaking to you soon.

Maintaining an Attitude for Success

By | Attitude, Blogpost, challenges, Entrepreneurship, Goals, habits, stress, Success, Work Life Balance | No Comments

When you were starting out with your business, did you have any second thoughts? Did you ever stop and think “Am I doing the right thing?” Running a business, you know we get so busy, busy, busy and then we just realise another week, another month, then another year has gone.

We all know the struggles when we are starting out. We try to make a name for ourselves, get recognised despite the competition. We put in hours and hours of work to connect with clients, to show what we can do and sometimes it is just not enough.

It is normal for challenges to come up in the course of running a business. It is normal that we face unexpected setbacks that we have not accounted for when we were plotting our year. What is not normal is if you get home from running the business – day after day feeling tired and dejected.

If you have ever experienced this, or if you are going through this right now, you have to change your mind-set, then you have ask yourself these questions:

  • Go back and revisit your why. Why did you choose to be in this business? Why did you decide to start your business? Why real estate and not technology, or finance. Why did you decide to start the business? Is it because you want more time to spend with family? Or is it because you want to have more control of your own time?
  • Ask, then act and not just react. What do you dislike of the current situation? Is it something you can change? What can you do to change it?

You see, when you are feeling low, you have to go back and think of your purpose. You have to look for your motivation. What do you love about the business? Once you find that it’s time to act. Do something. If you have setbacks, if you find something blocking your path then find your way around it.

  • Concentrate on your genius. Your genius is one thing that comes naturally to you. A task, or something that you do not have to mentally prepare or force yourself to do. Concentrate on that and whenever possible, outsource the other tasks to leave yourself time to breathe and rest.
  • Keep learning. The saying that goes – ‘our education does not stop in school’ is especially true when you are running a business. Keep learning the trend, make sure you know the latest news and developments. Find ways to stand out in a crowded marketplace. Find out what makes you stand above and separate from all the competition.
  • Just keep going. In any business it is not always smooth sailing. If you come across roadblocks, just find a way around it. There is no shortcut to success. The ones who win the race are the ones who did not give up.

Scaling Up Your Business Through Outsourcing

By | Blogpost, challenges, Entrepreneurship, Leadership, management, outsourcing, stress, Success | No Comments

In the course of business, our constant goal is to grow and expand. If the business is doing well, then we can consider scaling up our business. But how do we do it in a way that still leaves us enough time for other things that are important in our lives – like family? This is where outsourcing comes in. And how do you start the process?

Business Evaluation

Entrepreneurs initially take on most of the roles in a company or business, and some businesses even start out with a team of one person.

The demands of running a business are massive. Scaling up means more opportunities, but it also means more work and more responsibilities. If you’re planning on scaling up your business, it means you need to start delegating.

List down all the tasks that you don’t have time to do or do not want to do. You can include tasks that you do not have the skill set to do. Rate those tasks based on how much time you are spending on them and how much it would cost for someone else to do them. These can be data entry jobs, graphic design, social media management or inventory management.

Tasks to Outsource

While it is very tempting to just outsource all the tasks that you do not enjoy doing, some need to remain in house. Take a look at your list and pick out which tasks are valued less but take up a lot of time to accomplish. Pick out which ones you do not have expertise on or those that you do not have the right skill set to perform.

Once you have decided which tasks or roles you want to outsource, come up with a detailed job description on what needs to be done. Specify what type of business you are in, what tools you are using and what needs to be accomplished.

Vague job descriptions may become an issue. You have to specify the duties and responsibilities of each person, and each position. More importantly you need to show how the task fits in the general order of running the business.

Research Before Hiring

It has become easier to find freelancers and independent contractors online. This is a positive point in favor of outsourcing. It allows you to hire workers from almost anywhere in the world. But the industry has a low barrier of entry, there are unqualified contractors who are able slip through the cracks.

You need to hire contractors that have the right skill and the right attitude for the job. Do your research and ask other business owners for recommendations or referrals. Check with reputable agencies or online platforms – these already have a system in place to screen contractors.

Do you want to learn more? Let me take you through the seven (7) steps to outsourcing. Simply comment below “I’M IN,” and I will send you through the details.

Lifting Up Your KPIs

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Lifting UP Your KPIs

When we’re driving somewhere we haven’t been to before, we normally turn on GPS and follow the instructions, right? It tells us when to turn right, left or go straight ahead. We don’t have GPS in business, so we have to rely on reviews, and we have to rely on checks and balance along the way. These checks and balance are called KPIs.

So, are you hitting your KPIs? If you are consistently unable to hit the KPI that you set for yourself at the beginning of the year, nine out of ten times, the issue lies with the person in the mirror. How well do you deal with distractions? How good at you with time management? How organized are you?

3 Things That Will Set You Up For Success

If you consistently failed at every KPI evaluation, all is not lost. What do you need to improve your numbers? What do you need to do to improve your calls, for example? You need to get your scripts planned out ahead of time. You need to review and be familiar with the scripts. You need to plan out the scripts the night or the day before.

Let me share with you three strategies that are sure to lift up your KPI points:

  1. Make sure that you have the entire week mapped out ahead of you. What do you need to do? What tasks need to be completed? Plan your schedule. Prioritise. When you map out your schedule for the week you have a clear idea what to expect, what to do, and when to do it. You have your timeline set, and you know that at this certain day of the week, these pressing tasks should be finished. I should be working on these.
  2. Sticking to Your Ideal Week. Now that you have the week mapped out, all you need to do is to follow the plan. The ideal week is one where everything goes as planned. The pending tasks that you planned to work on, you should be able to complete them by the end of the week. How do you accomplish this? You need to focus, focus, focus. Focus on what needs to be done. Focus on the task ahead and ignore distractions. Manage your time and make sure that the time you spent at work are productive.
  3. Develop a Good Ritual. I cannot say this enough, people are creatures of habit. We tend to do the same things, over and over. This is why it is important to develop a good ritual. Start the day right. Wake up early. Go for a run, exercise. Then have a leisurely breakfast. When you get to work your mind is relaxed, and focused on completing your tasks. If you wake up late you tend to rush through things, and you get to work with your mind on other things that you haven’t done. “What did I forget to do?” “I forgot I have to do this…” and so on, and so forth. You’re not fully focused on the task.

So whenever you see that you’re not hitting your KPI, ask yourself – how well are you planning each week and each day? How well are you mapping your ideal week and sticking to it? How well are you doing your rituals?

Facing Adversity: Your Road to Success

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You may or you may not know, I recently just we went  over to New Zealand, Rotorua and completed another Ultramarathon. It was a grueling 102 kilometre run to Rotorua, which is to the north island of New Zealand.

I’ve done couple of races like this in the past, but this one was absolutely spectacular. And there are different number of elements why the race was so spectacular: It was the inclination, it was the declination, it was the terrain, it was the scenery. There are a lot of amazing lessons I took personally from that race.

Lessons from the BIG RACE

The first lesson was, obviously, how to breakdown a biggie goal. 102 kilometres, right? Huge!

Another element is that, reverse engineering that into one aid station, to the next aid station, checkpoint, checkpoint and checkpoint. It’s a bit like a goal, right? You got a big audacious goal, reverse engineer it down and go through each station as you go.

Another lesson that I took away from doing the Ultramarathon is, what happens when things don’t go your way?

So, what happens at 30km in? Achilles blew out. Hip blew out. I was in a world of pain. So, I had a couple of options: I could push on or I could pull out.

And so, I thought – “I’ve done all the training. I’ve come this far, I’m not gonna be pulling out at 30km.” So, I sucked it up and just kept on going. And obviously, with a bit of help, I got through each aid station.

It’s a really good analogy of – what happens when you’re facing adversity? What happens when you face a challenge? Do you go, “Ah, I’ve check out. I’m out!” Or do you actually push through?

Because mostly what happens when you push through the other side, that’s where the goal is guys. That’s where true success is. It’s getting through each ceiling. Getting through that next level.

So, you may be having troubles with your team. You may be having troubles with sales. You may be having troubles in any business. But the element of pushing through, that comes from having that support crew around you. It comes from having that team around you. Knowing what resources you’ve got – your backpack on your back, your water and everything like that to get you through to the next checkpoint.

How about you? How do you face your own adversities in your personal and work life? Sometimes, it helps to know that you have reliable people around you. Surround yourself with the right support group and you will definitely overcome any challenges that comes your way.

Business As Usual: Your Quick Guide to Getting Back in the Game

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Traditionally in the real estate game, most real estate professionals don’t get back to work after Australia Day. Most of them slowly get into things and before you know it, they’ve already lost one or two precious weeks.

But, there are those who have already started back and they’re going already. So I wanna share with you, for those who maybe coming back this week or may have been already back for the last couple of weeks.

Three (3) key tips to get you back in the game:

  1. Are you back physically?
  2. Emotionally?
  3. Mentally?

So these three tips are going to help you to really get things going quickly and ensure you’re hitting those strikes – hitting those goals super fast.

Map Out Your Goals

There are three (3) important things when it comes to getting ourselves back in the game. Firstly, is ensuring you got your goal set.

Yes I know, you have probably done it. But have you mapped out your twelve months? Have you mapped out the next three months? Have you mapped out the next three weeks? What about the next three days?

So when you clearly mapped it out, that engages the psychology of, “Okay, this is what we need to do,” and it starts to get you in the action component.

But what I find is most people map out their twelve-month goal, but don’t actually map out what they need to do in the next 90 days. Or the next 30 days. Not even the next 3 days. It’s really important, but not enough people seem to be doing it.

So that’s the first thing: ensuring you mapped out those goals.

Create a Positive Environment

Second component is to ensure that you surround yourself in a positive environment.

You know we get back and you know everyone’s talking and asking, “how’s your holiday? and blah blah blah.” Is that really conducive to a positive environment you want to be in? You’d want to get out.

Let’s go! Let’s get into the activity!”

So, you may need to take yourself out of the office and surround yourself with nature. Ensure you’re getting on the phone. Ensure that you’re actually having team meetings outside just to get that momentum going.

Remember the second component: surround yourself with a positive, uplifting, inspiring environment.

Exercise

The third thing and this is a huge thing – is getting back into a routine.

Now, we strongly believe in creating your ideal weight. But how do we do that?

The biggest way and the quickest way to make sure you get into a routine is – exercise. Exercise releases endorphins that helps you get up in the morning. I strongly believe you get that exercise in the morning and start a great day.

Get yourself into that routine of building and building an exercise program, and then from that you get the energy to get into the other components of your day.

These components might be difficult at first, especially when you just got back from a well deserved break. But try to keep it to heart and you’ll be surprised how fantastic the results are.

Again, get back in the game with these three things in mind:

  1. Set your goals.
  2. Surround yourself in a positive, uplifting, inspiring environment.
  3. Ensure you get back into your routine quickly and concisely.

Internal vs. External Pressure

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Now that all the craziness of the holidays have died down, I’d like to talk about an interesting subject – pressure.

Where is the pressure coming from?

Now, you must have experienced going to shops and people are pushing. The prams, and you’re pushing the trolleys, and it’s just absolutely crazy sometimes. And it’s like – “where’s this pressure all coming from? Where’s all this stress coming from?”

It’s really an interesting opportunity just to take yourselves out of the situation and go – “Wow! Am I buying into this pressure?” And is this pressure or stress – whatever you want to call it – is it an external part?

Is it the people around you? Family? Is it friends – wanted to catch up. Wanted to do this, wanted to do that. You know, the pressure of – got to get presents, I got to do this, I got to do that.

Or is it an internal pressure? Is it the internal pressure of your own internal expectations? Is it the internal pressure of your own beliefs, patterns that you’re playing out?

And particularly within your business environment. What pressure are you putting on yourself or what pressure are you thinking is coming from an external component?

How do I lessen the pressure?

It’s always good to just stop and realize where’s this pressure coming from. Where’s this stress coming from? Is it internal? Is it something you’re putting on yourself?

Or is it external that you’re taking on?

And a good little strategy to actually just go – Wow! It’s just a stop. It’s just a (deep breath). Take that deep breath and go – alright, let’s just have a bit of a time-out here.

What am I feeling? How am I feeling? Where’s this feeling coming from?

Give yourself time to stop and realize what is really happening. You can control the pressure by just taking a couple of deep breaths and giving yourself time to analyse the situation.

Ask yourself some good, key, quality questions. Identify where the pressure is coming from. Then let it go. Do not let yourself get consumed by worries. Just have a laugh. Just have a joke.

So if you feel stressed or pressured today, stop, and think. Where’s this pressure coming from? Is it internally or is it externally? Take a few deep breaths and ask yourself some good, quality questions, and remember, don’t buy into it!

Looking forward to speaking with you soon.

How Engaged Are You?

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It is another week! And we are on our way again to face new challenges, learn from them and share whatever it is that we know will help us in the future.

So, today I want to share with you about ENGAGEMENT.

How engaged are you? How engaged are you in what you do and what you learn?

Engage with People with the same Goal

Little story to segway this into this quick little topic today. A number of years ago, I was fortunate enough to help out the Rich Dad Crew, Robert Kiyosaki.

I was up in a live event up in the Gold Coast. Gosh! This was close to 15, 16 years ago – and, I looked around and these people are coming in time and time again to learn and to grow.

And I start to question these people – so, what have you done between these courses? What have you done between then and now? And you could see, you could hear the blankness.

So what we did, what I actually did is I formed a relationship with nine other people who are actually from Sydney, but they are up at Gold Coast for this event. And we formed a “Master Mind” group.

From that Master Mind group, we met for – I think it was close to three years every single fortnight – and we implemented our learnings. We implemented what we’re taught, what we learnt from previous courses, from books, from what we discovered throughout the fortnight.

And being held accountable to a group was so powerful. Knowing that you had to report in what you were going to do over the last fortnight, which is huge. So much different from, I guess, going one on one.

The whole group environment where you had ten people around looking at you going – “hey, dude! You’re committed to this? What happened? What worked?” This somehow led me to fast forward to today.

What’s next?

“How engaged are you?” That question has kept me thinking what my next step would be and how I can make it meaningful. So, we read books, we attend courses, we were taking programs. But what do you do? What’s your strategy to maintain your own engagement? How do you maintain your own engagement?

What do you do once you read a book? Do you just go – “Ah, that was nice!”, then put it back in the shelf and away you go? Or do you actually take notes and do you highlight, and you go write this next month I’m going to implement X?

What do you do about your courses? What do you do about podcasts? How do you implement the material? Because, knowledge is great. Knowledge is fantastic. But unless you have the implementation of that knowledge, it’s just knowledge.

And so, I’m going to ask you guys today. How are you maintaining your engagement? How do you ensure that you are engaged in what you do? And how do you ensure that you take that engagement, and you take action?

So, there we go! How engaged are you in what you do and what you learned?

I’d love to hear your thoughts. I’d love to hear your comments. Comment below on how you keep engaged and looking forward to speaking to you soon.

The Power of Asking the Right Questions

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Well, another week has done and dusted.

How’s your week been? What’s been some of the highlights? What’s been some of the things you’ve achieved through-out the week?

Let’s just check in and review what key lessons and key wins we want to share with everyone.

This week, it’s all about the different flavors and theme of QUESTIONS.

Now, I’m a strong believer of the quality of questions is equals the quality of your results and therefore the quality of your life. So, what questions are you asking on a daily basis? Not just to your clients, your customers, your team, but to yourself.

If you are not the type to ask yourself questions, start now. Make it a habit to ask questions – in your personal life, at work, and especially in business – keep asking questions.

When you start asking questions, you will find out if the current situation or status can be improved. You can see the areas that still need some work. And you will see opportunities in places that you have not noticed before.

Now that you know what asking questions can do to improve your situation, you know that there’s no limit to the questions that you can ask yourself. But in order to see results – you need to be asking the right questions. So how do you know if you are asking the RIGHT questions?

There’s a series of 12 questions that we go through each and every time when we review and set some accountability, ownership over responsibility with the team. Here are some of them to help you reflect on the current state of your business:

  • Do you have the right resources?
  • Do you have the right ‘why’?
  • Do you have the right commitment?
  • What has worked?
  • What hasn’t worked?
  • What are some of the key lessons?
  • What are some of the things we need to be doing differently next week?

After going through all these, ask yourself – what questions do you ask yourself on a regular basis? Now, we can go many different ways and many different avenues from this – the whole “why,” right?

“Why are we doing this? Why are we doing that?

I’d like to know – what are some of the most powerful questions that you’ve asked on yourself and you’ve asked of others in the past?

So, what are some of your wins and lessons throughout the week, and what are some of your questions.

Turning Challenges into Opportunities

By | Attitude, Blogpost, challenges, Food for thought, Goals, habits, mindset, opportunities | No Comments

Every time the week ends, it’s a great opportunity for me to review the week, and use these realizations to help me face the next week with a fresh mindset.

So, what’s been happening? What’s been some of the wins, some successes, some lessons along the way? Here in Sydney town, it’s a beautiful sunny day out there today. It’s sweltering hot! Hopefully you’ve got the beach and cool off throughout the day.

Again, this is a great way to review the week. What’s been some of the wins? What’s been some of the lessons? Love to hear those wins and those lessons. Comment below, and yeah, let’s see how you’ve gone.

Lesson 1: Keep Challenging Yourself

Now, looking at a good lesson from this morning’s training session. I’m training up for our next event, which is coming up in February, which is the Tarawera Ultra Marathon. It’s a 100k in Rotorua in New Zealand, and that’s in February.

So, training up and back on the stairs, Coogee death stairs – so to speak. It’s about 200 plus stairs there, and I’m training with this mate this morning.

As I was doing 10 steps and was up to my 9th set – about to stop on my 10th – and I suddenly noticed that he has just got on to his 4th of his set. Anyway, he’s obviously gone through some ups and downs at the moment, through some challenges.

Instinctively, I looked back at him and said, “Mate, alright! Last set! Here are the rules. There’s no walking and we’ve got to go to the top. And you got to lead the way.

And he goes, “Yeah! You’re on.

Then I said, “If we walk, we’re going to do another set.

He goes, “DONE!

Then, what happened was, in previous set – I’ve gone halfway and have a little bit of walk, and go again, and so forth, and so forth. This last set was a game changer. What happened was that he obviously made through that whole 200 plus stairs without walking, and he lead the way.

And I said, “What a great metaphor in life.

  1. You knew the rules that you need to be playing by.
  2. You finished it and you completed it to the end.
  3. There was no walking, you jogged it all the way.
  4. You led the pack.

Lesson 2: Learn from Your Challenges

I finally said to him, take those lessons now into your day, into your week – and watch what happens. And now, this is where exercise can draw upon so many amazing lessons that we can utilize in our own life.

You know, that little self-talk that the challenges, you know – working by yourself or working with your mate, or working in a group. Always different components, we can take a lot of those lessons into your day to day, into your business life.

So there we go, some lessons learned from training this morning. What’s been some of your wins? What’s been some of your lessons?

Love to hear your thought. Please comment below and looking forward to speaking to your soon.