“A leader is one who knows the way, goes the way and shows the way.”

– John C. Maxwell

How do we create a better experience for our employees? What makes the employees remain or resign from their jobs? Does the employer play a significant role? How about the leaders of the organization? Here are three essential points in ensuring that employees experience a good and beneficial stay in the workplace.

Invest in Your People

A good leader will always consider succession planning. He ensures that businesses continue to run smoothly after a company’s most influential people move on to new opportunities. But, in addition, the leaders must make it a top priority to invest in their employees by providing an attractive employee-focused culture and offering career development opportunities. For example, through training, workshops, and the like to build loyalty, equipping the employees with skills they need, not just for the company but for “themselves”. Investing in employee development gives opportunities for employees to feel valued and thrilled about learning and growing. It also offers opportunities for employees to form more relevant connections with one another. As leaders, your aim should be to help them grow as better and more professional people.

Treat Employees Like Customers

As leaders, you need to make sure that you have a deep understanding of who your employees are, what they want, and the concerns they have for the company and themselves. These are valuable things that need to be considered. When we address their concerns and solve their problems, they, in turn, are able to focus on solving problems for customers and the business. To start treating employees like customers, the leaders need to shift their mindset from improving employee benefits and instead design programs that employees will experience and enjoy. You need to understand the experience from the employees’ point of view. Not only that, the experience should align with the company’s vision and goals.

Keep Your Promises

One way of showing your commitment to your employees is by keeping your promises. Being a leader of your word is an excellent way of building trust and a reputation as someone others want to work with. Integrity is an important quality for any individual, more so for leaders. Stay true to your words and you and your employees will go a long way. Most importantly, stay committed and always have your employees’ back.

The welfare of everyone must be considered and well thought of, regardless of their positions and roles. As Doug Conant brilliantly quoted, “To win in the marketplace you must first win the workplace.”